To join the LEO Medical panel, you can click on the “Log in” button and select “New account” to create an account. When you register on the portal, you are sent an e-mail to confirm your registration. It is important to click on the confirmation link in this e-mail to indicate that you accept receiving LEO Medical surveys. We recommend checking that this email is not in your junk mail. If this confirmation step is not carried out, you will receive very few surveys, or none, since your account will not be 100% activated. 

Only residents of Canada who have reached the age of legal majority in their province or territory when they register can be LEO Medical members. 

Any registration and connection to the LEO portal by a resident of a country outside Canada will be considered illegal. The account will be closed, and the rewards earned cancelled. 

If you have forgotten your password, click on the "Log in" button. Once you're on the login page, click on the "Forgot your password?" link. 

Provide the e-mail that you use to sign into your account. An e-mail with the instructions to reset your password will be sent to you. 

Please note that your new password must be a minimum of 8 characters, including at least 1 number, 1 uppercase letter and 1 lowercase letter. Make sure to leave no space. 

To change your contact information, such as your work address or phone number, you must log in to your LEO Medical account. 

After you have logged in, click on your initials in the top right corner of the screen. Click the pencil icon for the items you want to modify and update your information. Don't forget to save your changes by clicking the "Submit" button. 

Please note that certain details within your profile can only be modified by contacting us. 

Problem with a VPN or connecting abroad 

LEO Medical has strengthened its security system to guarantee that panel members are Canadian residents. Anyone who logs in while abroad or when using a VPN is automatically blocked. Please disconnect your VPN if you use one. 

 
Problem with a deactivated account 

If your account has been deactivated, you may have unsubscribed, or the e-mails that we send you have ended up in your junk mail. This may automatically deactivate your account. Make sure to add us to your list of authorized e-mails. 

We may also deactivate an account if our system indicates that it infringes upon the regulations stipulated under the terms of use. 
 
If you experience a problem signing in, please contact us so that we can do the additional checks to reactivate your account. 

If you are using a mobile device, please try to complete the survey on a desktop or laptop to verify if the problem persists. Most of our surveys are compatible with mobile devices. Our clients, however, host their surveys on their end and it's sometimes not compatible with mobile devices. These surveys can therefore only be completed on a computer. 

If you are already using a computer, your browser may not be up to date and your version may not take into account certain survey features. In this case, try updating your browser or using another browser (if you are using Internet Explorer, try Mozilla Firefox, Chrome or Safari). 

Finally, make sure you have a good internet connection. A weak connection can cause lag or loading issues, which may interfere with your ability to complete surveys. 

Unfortunately, surveys do not allow you to go back, even if you have made a mistake.

We send various surveys which require different amounts of time to complete. In general, we mention the approximate duration of each survey submitted to you. This is an estimate based on the average time spent on the same type of surveys that panelists have answered previously. 

We generally need a predetermined number of respondents to complete each study.  

Between the moment a survey is posted to your account and the moment you consult it, other panelists have had time to answer the survey and our quota may be reached in your profile category. 

Also, if you receive an e-mail to answer a survey that is closed when you are about to answer, it's because the respondent quota required for this survey has been reached between the time it was sent and when you opened it. 

We recommend that you sign into your LEO Medical account frequently to verify the surveys pending under the "To Do Today" tab. You will find all the most recent surveys available under this tab, as well as the surveys you have not completed. 

Surveys are sent to panel members whose professional profile matches study requirements. Then, within the same profile group, a random distribution is performed in order to not disadvantage any panel members and ensure the statistical validity of our studies. You may therefore receive a few surveys on a quarterly, monthly or weekly basis, depending on current needs and the number of times your profile matches the one we are looking for in our surveys. 

In addition, we do not necessarily send an email for every survey available in your account. We send an e-mail when we must reach a respondent quota required for a survey. 

We suggest that you sign into your LEO Medical account frequently to verify the surveys pending under the "To Do Today" tab. You will find all the most recent surveys available under this tab, as well as the surveys you have not completed. 

For most surveys, we seek participation from healthcare professionals with diverse backgrounds. However, some studies require very specific criteria. The first questions in a survey are used to determine if the respondent’s profile corresponds to the desired profile for the current study. 

There is a LEO app that you can download on your mobile device (phone or tablet). 

Download the app on Android or on Apple 

You can also search for 'LEO' in the Google Play Store on Android devices, or the App Store on Apple devices.  

Do you like the app?
Feel free to rate it and leave your comments on the Play Store or App Store.

If you already have a LEO account, you do not need to create a new account through the app. You just use the same credentials (email and password) you use on the website to log in to the app.   

Some of our partners' surveys are not adapted for mobile applications. These surveys are not available on the mobile application, to ensure you have the best possible experience on the app. However, you can find them by logging into your LEO account via your computer.   

We send a summary of the surveys available on the app once a day. You will receive notification emails when surveys are available for you to complete.

You can choose to accept or decline to receive push notifications from LEO in your phone or tablet settings. 

You need to be connected to the Internet in order to use the different functionalities of the LEO app. 

The web version of LEO has the same features as the LEO app. 

The LEO App and LEO Medical are two complementary platforms that work in unison. LEO Medical is a healthcare panel and LEO App is the survey platform.  

While the LEO app facilitates the creation and distribution of surveys, LEO Medical provides the dedicated platform for healthcare professionals to engage in these surveys, share their valuable insights, and be compensated for their contributions. 

At this time, we offer e-transfer or cheque. We also provide the option to donate to an organization. The specifics will be communicated at the end of the survey. 

The process of rewarding our participants is straightforward. We will collect and provide you with all the necessary information at the end of the survey. 

We aim to process your honoraria in a timely manner. However, processing times vary according to the payment method you have chosen. Here is the maximum number of days you will wait between the date of your confirmed and verified survey completion and when the funds will be processed: 

• E-Transfer: 10 business days 
• Cheque: 15 business days 
• Donation: 20 business days 

The amounts claimed are taxable rewards for which we do not issue tax slips at year-end. It is your responsibility to report them. We advise you to contact an accountant to learn more about this. 

If the deadline for the reception of your honorarium has passed, please submit a Contact Us form and include the date you completed the survey in your message. 

When you contact our support team, we will make every effort to respond to you within 48 hours. Additional lead times may apply in certain situations. 

All requests are processed. Please avoid resending a message several times for the same inquiry, as doing so slows down the processing time for your initial request. 

Some situations or problems may require follow-ups with several people. In these cases, it may take us a few days or weeks to take care of your request. 

Our support team takes the time to read each message received and respond as quickly and effectively as possible. 

We understand that some situations and delays can be disappointing, but we encourage all LEO Medical members to maintain respectful language and a courteous attitude toward the LEO Medical team. 

Engaging in disrespectful behaviour or using disrespectful language may result in your account being suspended for an indefinite period. 

If a member uses aggressive, insulting, or offensive language, we will terminate their account for failure to comply with our Terms of Use.